Transform–not just improve–customer service in your Avaya Contact Center!
According to 5,000 consumers surveyed by Forrester on our behalf, the biggest impediments to good customer service are lack of knowledge among agents, inconsistent answers, and unhelpful websites. Not surprisingly, contact center agents mirrored the same difficulties as their top hurdle to providing good customer service in a multinational survey that we conducted through SurveyMonkey. […]
