How AI Enhances the Human Element of Call Centers
On first thought of what AI is, the first thing on most people’s minds is the picture of robots taking over humanity in a near-future apocalyptic dystopia. Or maybe it’s videos of robots from Boston Dynamics performing feats of agility that will give you nightmares. But the reality is, AI – when used responsibly, of course – is becoming an essential part of telephony and can assist in adding a human element in call centers.
The Digital Transformation GPS
Digital Transformation is a misunderstood buzz term. To be sure, Digital Transformation is a thrown-around phrase, but we need to be frank – it’s an ever-increasingly relevant term as more call center infrastructures are seeing the need to adopt cloud solutions.
Ethics and Legal Considerations for AI in the Enterprise
Deploying artificial intelligence (AI) application in the enterprise raises a host of issues beyond technology. “We think of AI as being a neutral application, but it’s not,” said attorney Martha Buyer of Buffalo, NY. “You need to understand the inputs, variables, assumptions, and math before knowing how much value to give the outcome.”
S2E6: IAUG Community Engagement Coordinator, Mackenzie Evans
For the last episode of Season 2, we’re switching it up! IAUG Community Engagement Coordinator Mackenzie Evans joins the podcast at IAUG HQ and talks about what IAUG is, the benefits of IAUG, what IAUG leaders can do to improve their chapters, and her advice to members who are new to IAUG.
S2E5: Product Solutions and Marketing Lead at Avaya, Karen Hardy
Season 2, Episode 5: In this episode, we’re talking to Product Solutions and Marketing Lead at Avaya, Karen Hardy. I met with at a conference in Orlando, Florida and we talked all about cloud, women in technology, and her journey from the UK to America to make it in the technology industry.
S2E4: IAUG Associate Editor, Richard Westlund
Season 2, Episode 4: This episode is a special one. Today’s episode is with IAUG Associate Editor, Richard Westlund. If you don’t recognize his name, you recognize his work. He’s been writing for IAUG for a long time from Insights quarterly articles to the recent IAUG Insider blogs. He’s been documenting IAUG and the telecom […]
S2E3: Vice President of Innovation and Architecture at Avaya, David Chavez
Season 2, Episode 3: In this episode, we’re talking to the Vice President of Innovation and Architecture at Avaya, David Chavez. We met with him at a conference in Orlando, Florida and we talked all about cloud: its misconceptions in the industry, its scalability, and how cloud can be a toolbox for your company. We […]
S2E2: IAUG Nashville Chapter Leader, Adam Geffner
In this episode, we’re talking to the brand-new Nashville IAUG Chapter leader, Adam Geffner. We’ll be talking about his history being an Avaya partner and his story about his rapid transition into becoming an IAUG leader. If you’re listening to this podcast the day it came out, he’s having his first chapter meeting today and we’re excited for him.
S2E1: Steve Forcum, Cloud Solutions Engineering Manager at Avaya
It’s Season 2 and we are excited to bring you another season of episodes! We took a little time off but we’re back and better than ever.
This episode, we’re coming hot out of the gate, as we have Steve Forcum, Cloud Solutions Engineering Manager at Avaya on the podcast.
When I went to Engage, he was one of my favorite speakers, so to have him on the show is an awesome thing for me and I think it will be for you too. In this episode, we chat about his Avaya origin story, Digital Mixology, the cloud, and the ultimate question, what’s better: Marvel or DC Comics.
Five Characteristics of a “Change” Leader
Change is difficult for most people, especially in the workplace. It takes leadership to be able to handle change and to be nimble to try new things to adapt and combat change.
