Women in Tech: Build Your Personal Brand
How are you perceived by other professionals in your organization? Do you have a “can-do” reputation for completing projects successfully? Or do you sit quietly at your desk or in the field hoping others will recognize your abilities? To succeed as an IT leader, you need to build your personal brand, according to Zina Hassel, […]
Avaya Announcements at Enterprise Connect
We are excited to hear the big announcements coming out of Avaya this morning at Enterprise Connect highlighting the new Avaya Communication and Collaboration Suite and strategic partnership with Zoom. If you missed their announcements, please find the press releases below. Avaya Aligns Unified Communication Portfolio to ‘Innovation Without Disruption’ Strategy; Announces New Communication and […]
Women in Tech: Adding Value to Organizations
Third in a Series Putting women in technology leadership roles pays off for organizations, according to Dominique Broadway, financial planner, author, and founder of Finances Demystified. “Companies that bring in women see an increase in revenue,” she said. “Our experiences bring value in terms of ideas and fresh thoughts on technology. But we need more […]
Key Trends Impacting Enterprise IT Spending
With all the daily pressures, it can be difficult for IT professionals to look too far into the future. It’s enough to track progress on current projects, deal with unexpected issues and keep the team on track with their responsibilities. Nevertheless, it’s worthwhile for IT leaders to take an occasional break from the action and […]
Gain Insights into Product Roadmaps and Industry Trends at Avaya ENGAGE
By Chip Powell, IAUG Secretary/TreasurerInformation Technology Specialist, Legislative Counsel Of California For anyone working with Avaya systems, attending Avaya ENGAGE 2023 is a must! Telecom continues to be an evolving industry. The bomb-proof, large-cabinet PBXs we used to manage have mostly become a thing of the past, and dedicated real-time voice channels and hardware are […]
Is This the Year for AI-Based Chatbots?
Contact center professionals around the world are looking at how AI-based applications like ChatGPT could be deployed to support their agent workforce. ChatGPT uses deep learning to generate human-like text for responding to customers, based on various prompts. Developed by OpenAi, GPT-3 (Generative Pre-trained Transformer 3) –the foundation for ChatPT – is one of the […]
Present Your User Experience at Avaya ENGAGE
Have you recently deployed a new solution? Migrated to the cloud? Developed a new application? Addressed a contact center staffing issue? If so, IAUG invites you to present your experience to other end users at Avaya ENGAGE 2023 in June. “Our user sessions are at the heart of ENGAGE, and here is your chance to […]
S9E3: Adriane Davis and Marilyn Shuck
Season 9, Episode 3: In the third episode of our Avaya ENGAGE Mini Series, we are joined by IAUG Board Directors Marilyn Shuck and Adriane Davis as they share their experience at past Avaya ENGAGE conferences and what they hope for conferences to come. The IAUG Insider Podcast is a product of the International Avaya […]
S9E2: Chip Powell, Avaya ENGAGE Conference Chair
Season 9, Episode 2: In the second episode of our Avaya ENGAGE Mini Series, we are joined by IAUG Board Director and Conference Chair Chip Powell. Chip and Kaitlynn discuss the upcoming conference for 2021, Chips experiences with conferences past, and what we’re excited for in the future. The IAUG Insider Podcast is a product […]
S9E1: Lori Wodrich and Jayne Hogle
Season 9, Episode 1: In the first episode of our Avaya ENGAGE Mini Series, we are joined by IAUG Board Director and former Conference Chair Lori Wodrich as well as a long time volunteer and leader Jayne Hogle as they take a trip down Avaya ENGAGE memory lane! The IAUG Insider Podcast is a product […]
