The IAUG Insider Blog is a product of the International Avaya User Group. IAUG shares new blog posts featuring all of the most recent updates from the communication technology world. Visit us weekly to see the latest updates from IAUG, Avaya, and our many other technology partners.
From deepfakes to biases and hallucinations, much has been written about the negative aspects of generative AI tools like ChatGPT.
If you’re planning to migrate your contact center to the cloud, don’t just move what you already have. Instead, take
Being able to make a powerful presentation that resonates with senior leadership is an important skill to keep your career
If you’re moving from Avaya Communications Manager (CM) to Avaya Cloud Office (ACO), Rick Gibbons has some advice about navigating
When you talk about delivering a great customer experience (CX), which comes first – the technology or the people? For
After attending Avaya ENGAGE Conference 2024, I wanted to take a moment to share our excitement in participating at the
