The IAUG Insider Blog is a product of the International Avaya User Group. IAUG shares new blog posts featuring all of the most recent updates from the communication technology world. Visit us weekly to see the latest updates from IAUG, Avaya, and our many other technology partners.
Not every organization is racing to put its communications infrastructure in the cloud and invest in generative AI tools. In
Many IT professionals are wondering what’s next for generative AI tools like OpenAI’s ChatGPT and Microsoft’s Copilot considering all the
Veteran telecom professionals know that toll fraud has been a problem for decades. Scammers would try to penetrate the PBX
Verint and Avaya have a long history of success together navigating the always-evolving shifts in the contact center and customer
If your organization is looking for results, consider Avaya’s new formula for success: CX+EX=BG. To spell it out, offering a
If your organization is planning an acquisition, divestiture or other major change, the IT department will play a key role
