A Fireside Chat with Avaya’s New CMO
Pete Lavache is a big fan of technology user groups. “Our relationship with IAUG is a great two-way street,” said Lavache, who recently joined Avaya as chief marketing officer. “I’m looking forward to continuing to support you.” Lavache was interviewed by IAUG Vice President Slade Besson, director of telecommunications / networking at Nicholls State University, […]
Looking at the Future of Telecom Skillsets
To succeed in telecom in the next few years, IT professionals will need to build teams with new skillsets in areas like scripting, development and customer service, according to participants in an IAUG WIRED 2024 panel discussion. “Voice is alive and well, but the technology is constantly changing,” said IAUG board member Anna Maria DiFilippo, senior […]
Applying AI Throughout Your Organization
Today’s powerful AI tools can be deployed to improve the experiences of customers, contact center agents and supervisors, IT teams and business leaders, according to Jeff Karas, senior director product management, Avaya. “But to be successful, you need to focus on a specific experience and what you want to deliver,” he said at an IAUG WIRED session, […]
Bridging On-premise and Cloud Communications with Avaya Cloud Office Hybrid.
Migrate business segments at your pace, while unlocking advanced AI-Powered features. Are you ready to solve the multi-platform communication conundrum? Or maybe you’re looking to leverage the best in class for collaboration but want the flexibility to keep your resilient and fully featured voice on-prem? If you’re an Avaya customer seeking a pathway to the […]
IT Leaders Offer Advice on Voice Migration
Are you planning on migrating voice services to the cloud? You will need to conduct a careful network assessment and inventory of users’ devices – and that’s just the start of the process, according to three IT leaders at an Enterprise Connect discussion, “Voice Migration – Critical Issues for a (Still) Critical Capability.” Melissa Swartz, […]
Using AI for Good Causes
From deepfakes to biases and hallucinations, much has been written about the negative aspects of generative AI tools like ChatGPT. But these powerful applications can also empower individuals by taking over routine tasks, while helping charities and non-government organizations (NGOs) advance causes for good. “With the power of human ingenuity and compassion, we can make […]
Lessons from IT Leaders Who Moved to UCaaS
If you’re planning to migrate your contact center to the cloud, don’t just move what you already have. Instead, take advantage of new applications and functions that could improve both your employee and customer experience. “Don’t cut yourself short,” said Melissa Swartz, founder, Swartz Consulting, who moderated an Enterprise Connect panel discussion, “UCaaS Case Studies: […]
Promoting Your Projects to Senior Management
Being able to make a powerful presentation that resonates with senior leadership is an important skill to keep your career – and your organization – moving forward. Because many IT professionals find it a challenge to connect with business executives despite their technical skills, I recently led an IAUG webinar, “How to Promote Telecom Projects […]
Tips on Moving from CM to ACO
If you’re moving from Avaya Communications Manager (CM) to Avaya Cloud Office (ACO), Rick Gibbons has some advice about navigating the changes. He shared his company’s experience in an IAUG Wired presentation, “CM to ACO, Top 10 Differences for Users and Admins.” “ACO includes voicemail, video and texting, plus all the advantage of the cloud,” […]
Putting the CX Back in CX
When you talk about delivering a great customer experience (CX), which comes first – the technology or the people? For David Lover, the answer is clearly the customer. “As soon as you start talking about technology, you become a contact center professional,” said Lover, vice president of strategy and technology for C1. “That’s not a […]
