The Customer-First Communication Event
Building the Future of Communication
Community-First Approach
This event is built by and for communication technology professionals, focusing on real-world challenges and opportunities.
Customer-Driven Content
Sessions and discussions are shaped by the people who use these technologies every day, ensuring relevant and actionable takeaways.
More Than Networking
It’s about meaningful connections mentorship, and collaboration with fellow professionals who truly understand your work.
Invest in Your Growth
Attendees leave with not just knowledge but practical solutions and a stronger professional network.
A Fresh, Focused Experience
With clear direction and intentional programming, every element of Converge is designed to maximize value and engagement.
Call For Content
Are you ready to take the stage at IAUG Converge? This is your chance to share your story, showcase your expertise, and inspire fellow members of the Avaya community. Converge is a customer-led conference, and your voice is at the heart of it. Whether it’s a major project win, a creative workaround, or lessons learned the hard way—we want to feature your real-world experiences front and center.
Key Deadlines:
Call for Speakers Opens: Wednesday, May 6, 2026
- Final Submission Deadline: Tuesday, June 30, 2026
Speaker Notifications Sent: Late July, 2026
Don’t miss this opportunity to be part of shaping Converge 2026.
Submit your session and help us build a powerful, peer-driven agenda that reflects the innovation and ingenuity of our user community.
Content Highlights
Agenda
All conference sessions and meals will take place at the Savannah Convention Center, the Savannah Westin Hotel is the conference hotel and is attached to the Convention Center.
MONDAY, NOVEMBER 2
| 10:00 AM – 6:00 PM | Registration |
| 2:30 PM – 3:30 PM | Breakout Group A |
| 3:40 PM – 4:40 PM | Breakout Group B |
| 5:00 PM – 6:30 PM | Welcome Toast – A Savannah Soirée! |
| 6:30 PM – 7:30 PM | IAUG Volunteer Desserts, Discussion & Drinks (Volunteers Only) |
TUESDAY, NOVEMBER 3
| 7:00 AM – 6:00 PM | Registration |
| 7:15 AM – 8:15 AM | Breakfast & Networking |
| 8:30 AM – 9:45 AM | General Session |
| 10:00 AM – 10:45 AM | Breakout Group C |
| 10:55 AM – 11:55 AM | Breakout Group D |
| 12:05 PM – 2:05 PM | Expo Hall & Lunch |
| 2:15 PM – 3:15 PM | Breakout Group E |
| 3:25 PM – 4:25 PM | Breakout Group F |
| 4:35 PM – 7:00 PM | Expo Hall Reception |
WEDNESDAY, NOVEMBER 4
| 7:30 AM – 3:00 PM | Registration |
| 7:45 AM – 8:45 AM | Breakfast & Networking |
| 9:00 AM – 10:00 AM | General Session |
| 10:15 AM – 11:05 AM | Breakout Group G |
| 11:15 AM – 12:05 AM | Breakout Group H |
| 12:15 PM – 2:00 PM | Expo Hall & Lunch |
| 2:00 PM – 2:30 PM | Expo Hall Closing Celebration & Prizes |
| 2:45 PM – 3:45 PM | Breakout Group I |
| 3:55 PM – 4:55 PM | Breakout Group J |
| 4:55 PM – 7:30 PM | Break |
| 7:30 PM – 9:30 PM | IAUG Closing Party at Wexford’s Irish Pub |
Preview Sessions
A Look Back at Converge '25
Event Pricing
See the following table for pricing for all pass types for IAUG Converge, including both early bird and regular pricing. Should you have any questions on the pricing information, please contact registration@iaug.org.
| Ticket Type | Description | Attendee Type | Early Bird Cost Available until August 21, 2026 | Standard Cost August 22 , 2026 – November 4, 2026 |
| Full Conference Pass | Includes access to General Sessions, breakout sessions, Expo Hall, meals and all networking events (including opening reception and closing party). Does not include hotel accommodations. | Customer | $995.00 | $1,275.00 |
| Partner | $1,250.00 | $1,550.00 | ||
| Expo Hall Only | Includes Expo Hall access (including Tuesday and Wednesday lunch), general sessions, welcome reception and closing party. | Customer, Partner, Other | N/A | $750.00 |
| International Conference | Includes access to all main stage keynotes, breakout sessions, Expo Hall, meals, and all networking events (including opening reception, and closing party). This registration type applies only to those attending from outside of North America. Attendees from Canada are not eligible for this registration type. Does not include hotel accommodations. | Customer, Partner | N/A | $995.00 |
| Group (must request) | Includes access to all main stage keynotes, breakout sessions, Expo Hall, meals, and all networking events (including opening reception and closing party). The discounted ticket price of $1,250 per person only applies to the customer attendee type for groups of 3 or more people registering at the same time from the same company. This does not include hotel accommodations. Please contact registration@iaug.org for the applicable discount code. | Customer, Partner | N/A | $995.00 |
| Companion Reception Pass | Includes access to evening networking events including opening reception, Expo Hall receptions and closing party. | Customer, Partner, Avaya, Other | N/A | $325.00 |
| Monday – One Day Pass | Includes meals, sessions, Expo Hall and evening reception for one day. Multiple one day passes can be purchased. | Customer, Partner, Avaya, Other | N/A | $325.00 |
| Tuesday – One Day Pass | Includes meals, sessions, Expo Hall and evening reception for one day. Multiple one day passes can be purchased. | Customer, Partner, Avaya, Other | N/A | $500.00 |
| Wednesday – One Day Pass | Includes meals, sessions, Expo Hall and evening reception for one day. Multiple one day passes can be purchased. | Customer, Partner, Avaya, Other | N/A | $500.00 |
Explore 2025 Sessions
Keynote Speakers
Top Inspirational Keynote Speaker, Bestselling Author, Wheelchair Athlete, and Successful Entrepreneur
Scott Burrows is a top inspirational speaker and bestselling author who is a living testament to the power of perseverance, determination, and adaptability in the face of adversity.
An accomplished athlete, Scott was 19-years-old when his life took a devastating turn. Paralyzed from the chest down after a car accident, doctors told him he would spend the rest of his life in a wheelchair. Despite this, Scott became relentless in pursuit of his goal to stand again. Drawing on a profound desire to overcome, he found a way to defy the odds. Along the way, he proved that no circumstances can ever destroy the power of the human spirit.
Today, Scott uses his personal journey to inspire audiences all over the world to stand up to any challenge. A captivating storyteller, he shares actionable strategies to help audiences embrace change, build resilience, and push past their perceived limitations to achieve remarkable success.
Avaya’s View of the Future of CX
Presenter – David Funck, CTO
Avaya’s CTO, David Funck, presents a visionary approach to redefining customer experience through cutting-edge connectivity, workflow orchestration, and technology integration. This presentation explores unified omnichannel design, low-code/no-code workflow orchestration, and advanced AI capabilities that will empower businesses to design smarter, more efficient customer journeys. Learn how advanced technologies including AI insights for predictive analytics and real-time sentiment analysis will reshape operational efficiency and adaptability. Gain insights into Avaya’s roadmap for the future of CX, meeting the evolving demands of highly dynamic environments.
Thank You to Our 2026 Sponsors
Gold
Founded in 2015 by former Avaya Engineer Kenny Pearl, intlx Solutions is a fast-growing provider of business technology solutions, managed IT services, IT consulting, and cloud communications for organizations nationwide.
With a focus on engineering excellence and technical innovation, intlx Solutions delivers scalable IT solutions, cybersecurity services, and cloud-based technologies tailored to meet the complex needs of today’s enterprise and SMB clients. Our team continues to expand alongside our comprehensive suite of IT services, growing geographic presence, and strong base of satisfied clients across a wide variety of industries.
As a proud subsidiary of Quantech Services, Inc., intlx Solutions benefits from the backing of a trusted, 9-time INC 500/5000 winning leadership team. Quantech, led by founder Jim Monopoli, has delivered project management, engineering services, cybersecurity solutions, and business analytics consulting to the Department of Defense (DoD) and commercial enterprises since 1999.
Our mission is simple: to be your trusted technology advisor. In a world of vendors, we strive to be a true partner—someone you can rely on for unbiased advice, strategic planning, and exceptional support. Whether you’re looking to optimize your current systems, implement cutting-edge solutions, or simply find a better way to work, we’re here to help. At Gage, we believe technology should work for you, not the other way around. Let us show you how we can make that happen.
Mutare helps organizations secure their business communications from evolving voice-based threats, including spam calls, spoofing, social engineering, and AI-powered attacks. With decades of expertise in voice technology, Mutare provides innovative solutions that protect enterprise voice environments and help organizations communicate with confidence.
COMMUNITY PARTNER
Exhibitor Only
CONTENT PARTNER
CLOSING PARTY SPONSOR
