Making the Move to Avaya Cloud Office: Insights from a Recent Upgrade
For many organizations, maintaining on-premises communication systems like Avaya Communication Manager (CM) can become a challenge as they approach end of life. One of our members, a telecommunications manager at Nelson Mullins, recently faced this challenge and made the strategic decision to upgrade from CM 6 to Avaya Cloud Office (ACO). Their experience sheds light […]
Moving CX Investments to the Cloud
For IT professionals around the world, improving the customer experience (CX) is a top priority for their organizations. Over the short term, that might mean ensuring broadband access, new laptops and consistent training for remote agents, or adding real-time monitoring and support tools for managers. But over the long term, it’s clear that CX investments […]
Exploring Security Needs for Cloud Solutions
Moving your communications platform to the cloud can solve a number of cybersecurity issues. You don’t have to worry about countering the latest malware or missing an important security patch because cloud providers typically have extensive resources and experience in protecting your data and applications. But as an Avaya IT professional, you still need to […]
S6E5: Steve Forcum, Senior Technologist at Avaya
Season 6 Episode 5: This week we were joined by Steve Forcum, Senior Technologist at Avaya. We discussed some great tips on transitioning to the cloud and some of the ways COVID-19 can contribute to the timeline of your shift. The IAUG Insider Podcast is a product of the International Avaya User Group. Join host […]
Navigating the Multi-Cloud Maze
Driven by the COVID-19 pandemic, enterprises around the world are deploying multi-cloud solutions to support remote workers. When done carefully, that strategy offers potential benefits like increased reliability, flexibility, capacity, and redundancy. But there are also serious challenges in designing a multi-cloud approach, such as integrating public, private, or hybrid cloud platforms. Other issues include increased […]
Avaya Cloud Office™ Provides Foundation for the ‘New Normal’
Throughout the world, organizations are deploying cloud-based UC solutions to support their workforces. After launching Avaya Cloud Office™ by RingCentral – in North America, Avaya is now rolling our its UCaaS solution to the UK and other leading markets. On June 30, UC Today Publisher Rob Scott hosted a conversation with Rudo Tielrooij, director of […]
Arkansas Health System Takes a Journey to the Cloud
An in-depth planning process provided the foundation for Arkansas Children’s Hospital to migrate its communications infrastructure to the cloud. “If you’re thinking about this step, you need to start planning now,” said Lori McCauley, director of unified communications, at an Avaya ENGAGE 2020 session, “Journey Mapping to the Cloud.” McCauley outlined the process of moving […]
Moving Your Contact Center to the Cloud
It’s a topic you’ve probably read a fair bit about. After all, moving the infrastructure that powers your contact center to the cloud has the potential to turn a major capital expense into a more manageable monthly operational expense. With the cost and efficiency savings that transitioning to the cloud can bring, it’s no surprise […]
S3E2: Avaya CTO & VP of Innovation and Architecture, David Chavez
Season 3, Episode 2: On this episode of the IAUG Insider Podcast, Kaitlynn talks to David Chavez, CTO and VP of Innovation and Architecture at Avaya. You may have heard David on previous seasons, but today we’re talking about the cloud, AI, and prioritizing education in the break-neck pace of telecomm and IT. His 30 […]
An Objective Cloud Journey
So much has been written about the advantages of cloud operating models: outsourcing of IT complexities, reduced time to market for new business applications and the ability to remain current with the latest technology updates, I will not spend any time covering this subject, it has been well documented.
