Avaya Learning

Boost Your
in Avaya

Avaya Learning
is committed to partnering with you - our customers, to build
your knowledge, skills and expertise to realize the full value of your Avaya solutions – allowing you to deliver a new world of experiences that matter to your customers, while also increasing your team productivity, Learn the full capabilities of your communication solutions through practical knowledge from the experts at Avaya and engaging self-paced content available at your desired pace and convenience. Then immediately apply that knowledge to successfully configure, support and enhance your own Avaya environment. Learning is a continual journey, and we are here to make the knowledge accessible, simple and convenient.

Avaya Credentials

Avaya Credential programs are used to recognize accomplishments and skill achievements for individuals working with Avaya digital communications software, services and devices. Avaya’s comprehensive learning paths for skill progression guide individuals through attaining the necessary knowledge and skills required for a specific expertise level and prepare individuals to achieve the desired credential.

Avaya Digital Badges
Avaya Digital Badges are intended to help elevate the visibility of an individual’s skill set by allowing them to securely showcase their achievement through social media

Training Delivery Methods

Pre-Paid Training Credits
The ClassPort Program allows you to make a single investment of training credits, that can be allocated over a 12 months period. This program can be used for any of your in-country employees to attend any Avaya Learning open enrollment virtual instructor-led sessions, Web Based Training or online tests. By participating in the ClassPort Program you reduce the need for individual purchase transactions for each training item and safe guards your budget to provide flexibility on when and how you use it.

Learning Paths/Smart Tracks
The Avaya Smart Tracks are intended to provide individuals with a guided path to achieve a specific learning objective or to prepare for a credential. Many learning paths are available for you to choose from, based on the desired category (e.g. Cloud, Contact Center, Unified Communication), or by function (Administrator, Sales, Support). See below example:

Frequently Asked Questions?

Q. What is the web address for Avaya Learning?

A. The Avaya Learning home page can be accessed at www.avaya.com/learning.

Q. Where can I see the Avaya Learning training content and recommended learning / credential paths?

A. The Smart Tracks page is a good place to search by category or job function, and then continue to narrow down your desired learning using the filters on the left side.

Q. What benefits do Avaya Learning provide to IAUG members?

A. All active IAUG members should automatically receive a 10% discount on their normal enrollment fees at the time of checkout. Should you have any questions regarding the IAUG members benefits please contact avaya-learning.com/support.

Q. Does Avaya Learning have a learning credit program to reduce the need to process individual Purchase Orders for each enrollment request?

A. Avaya Learning’s ClassPort Program allows companies to preserve their training budgets and remove the burden of raising individual payments for each transaction.

How can I find more information about the Avaya Credentials and its Digital Badge programs?

A. Visit the following page: www.avaya.com/credentials and view the different tabs to find the credential program that is right for you or understand more on the Digital Badges.

Q. Where can I find information on how to set an Avaya SSO account, and how to use it when accessing the Avaya Learning portal?

A. Please review the following 2 resources: How to request an Avaya SSO profile and, Activating your SSO on the Avaya Learning Center and first usage.

How do I contact Avaya should I have any questions or need support on Training or Credentials?

A. To contact the Avaya Learning team you can open a OneCare portal ticket or telephone them using a regional telephone number, please visit Global Support for more details.