Avaya Learning - International Avaya User Group

Avaya Learning is committed to partnering with you - our customers, to build your knowledge, skills, and expertise to realize the full value of your Avaya solutions - allowing you to deliver a new world of experiences that matter to your customers, while also increasing your team productivity. Learn the full capabilities of your communication solutions through practical knowledge from the experts at Avaya and engaging self-paced content available at your desired pace and convenience. Then immediately apply that knowledge to successfully configure, support, and enhance your own Avaya environment. Learning is a continual journey, and we are here to make the knowledge accessible, simple, and convenient.

Avaya Credentials

Avaya Credential programs are used to recognize accomplishments and skill achievements for individuals working with Avaya digital communications software, services and devices. Avaya’s comprehensive learning paths for skill progresson guide individuals through attaining the necessary knowledge and skills required for a specific expertise level and prepare individuals to achieve the desired credential.

Avaya Digital Badges

Avaya Digital Badges are intended to help elevate the visibility of an individual’s skill set by allowing them to securely showcase their achievement through social media.

Learning Paths/Smart Tracks

The Avaya Smart Tracks are intended to provide individuals with a guided path to achieve a specific learning objective or to prepare for a credential. Many learning paths are available for you to choose from, based on the desired category (e.g. Cloud, Contact Center, Unified Communications), or by function (Administrator, Sales, Support). See below example:

Frequently asked questions

What is the web address for Avaya Learning?

The Avaya Learning home page can be accessed at www.avaya.com/learning.

Where can I see the Avaya Learning training content and recommended learning/credential paths?

The Smart Tracks page is a good place to search by category or job function, and then continue to narrow down your desired learning using the filters on the left side.

What benefits do Avaya Learning provide to IAUG members?

All active IAUG members should automatically receive a 10% discount on their normal enrollment fees at the time of checkout. Should you have any questions regarding the IAUG members benefits, please contact https://www.avaya-learning.com/support.

Where can I find information on how to set up an Avaya SSO account, and how to use it when accessing the Avaya Learning portal?

Please review the following resources: How to request an Avaya SSO profile and Activating your SSO on the Avaya Learning Center and first usage.

Learn More

For more information:

Learn more about Avaya's Complimentary Customer Training.
Visit the Avaya Learning Center for course details.
View the Course Catalog.
Get information on the Avaya Professional Credential Program and Digital Badges.
Visit the difference Learning Maps/Smart Tracks to find out what path to take for your learning needs.
Need more information? Call our Global Support team, at one of the numbers on avaya.com/learning-support.

The full Avaya Learning catalog is available, including search filters to allow you to find the specific topics/solutions/product and capabilities that you are looking for (keyword searches, product/solution, curriculum, and role searches).